Thursday, January 9, 2014

UPDATE: Frontier Airlines 1st human response from comment sent 5 days ago!

UPDATE regarding the 1st comment I sent to FRONTIER AIRLINES on January 5, 2014 @ 10:36 AM, 5 days ago.
From: Frontier Airlines
Sent: ‎Thursday‎, ‎January‎ ‎9‎, ‎2014 ‎8‎:‎33‎ ‎AM
To: williamharasym@msn.com


Recently you contacted us for personal assistance.

Your request and our response is displayed below.

Thank you for allowing us to be of service to you.

Subject
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EarlyReturns travel dates? When are they, once a year?


Discussion Thread
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Response Via Email(Erin) - 01/09/2014 08:33 AM
William,

Thank you for your feedback expressing your concerns about EarlyReturns® award seat availability and the difficulties you encountered in trying to book a reservation.

We understand your disappointment in having earned enough miles for an award ticket, yet being unable to successfully book a reservation. A limited number of seats are allotted for award bookings and these seats book quickly, especially on our higher traffic routes. Seats are released at the same time that flights are loaded for sale. There may be instances where our flights are not sold out, but the award seat allotment is full.

Please know, we have the Choice award option. By using more miles, you are able to book an award ticket based on broader availability. Choice awards include two free checked bags. For a complete list of all award types, I have included the following link:
http://www.flyfrontier.com/frequent-flyers/use-your-miles/redeem-miles

In regards to your past dated mileage credit for 01/02/2014. Miles normally post within a week after each flight is flown. Due to our year end process taking place, new 2014 flight credit will show a delay in posting,  we expect you will see the miles in your account after 01/16/14.

We appreciate your patience and hope to serve you again aboard a future Frontier Airlines flight.

Sincerely,

Erin
EarlyReturns Loyalty Agent
Frontier Airlines
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EarlyReturns® Service Center: 866-263-2759
Fax: 720-374-4673
Monday - Friday, 6:00 a.m. - 8:00 p.m. (Mountain Time)
Saturday - Sunday, 7:00 a.m. - 6:00 p.m. (Mountain Time)
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Auto-Response - 01/05/2014 10:36 AM
We are currently receiving a high volume of emails. We will respond to your email as soon as possible. Thank you for your patience.

Customer By Web Form (William Harasym) - 01/05/2014 10:36 AM
Hey Frontier,

How does one know when they can use their benefits from EarlyReturns? Do you constantly punch in dates, and hope for a date? What good are they when you can't use them when you want to travel? Just another way of the airlines of nickel and dime-ing folks, and screwing them out of their rewards? Why is it only on your dates, whatever they are? and not when the customer wants to travel? It's all BS!

Thanks for your time, and I use to brag about you guys, but now, forget about it, and guess I'll go fly United, American, Delta or Southwest now. You might as well hand out KY Jelly when you promote your Rewards program and Credit Card on board the aircraft. It's all smoke and mirrors, with the ultimate goal of F'in the customer!

Good Night and good luck!

William D. Harasym
USAF Veteran (Disabled)



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